Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mashraf4184@gmail.com. Please note that returns will need to be sent to the following address: [WHATSAPP]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mashraf4184@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please make an unboxing video while opening your parcel. This video is required as proof if the product is already damaged or defective when received.

If the parcel is damaged due to customer handling, we will not accept the return. If no unboxing video is provided, we will also not accept any return or damage claim.

Please make sure to record the complete unboxing video from the moment you start opening the parcel.

Exchanges
If you accidentally select the wrong size, product, or color while placing your order and want to exchange it later, we do not offer exchanges for such orders. You will need to place a new order with the correct size, product, or color. Refund Policy:

Refund Policy:

we do not offer refunds for orders placed by mistake or due to a change of mind. If you receive a damaged or defective product, please contact us with a complete unboxing video as proof. Refunds, if applicable, will only be processed after the issue has been verified by our team